Mdsi earns upgrade contract after client yorkshire water. We wish all employees, customers, business partners and friends a happy easter. Since 2009, advantex has provided full cycle software development solutions to commercial, government, and. To stay current in the progressions, mobile workforce scheduling software is a musthave.
The companys advantex enterprise workforce management software helps organizations worldwide streamline their business processes and reduce operational costs. Through an operationscentric view of the mobile workforce and its workload, advantex enhances business effectiveness. Advantex will replace avistas paperbased dispatch system. Csg workforce express consists of two applications. Users of our software are more engaged with their work and as a result understand it better. Cess centricity operations resource management solution supports trouble call management and outage analysis. The implementation of mobile workforce management has reinvented the way american water. Three mdsi customers win awards for operational and. Mobile workforce management transforms service delivery. Before advantex, the utility could only offer allday appointment windows and customers would have.
Mdsi wireless workforce management solution chosen by top. Mobile workforce management for essential industries service suite is purposebuilt for the utility industry and communications service providers. Toronto, may 21, 2020 cnw advantex marketing international inc. Thats why weve created a fully managed it support solution designed to make the experience of it support a painless one our managed it support service gives you access to a dedicated support team, whenever you need it, without any of the. A fieldsmart mapping link geocodes street addresses from advantex work requests to display the service location, or route from one work order to another. Ccors mobile workforce manager mwm is a suite of field service management tools that combine browserbased business applications with realtime connectivity to the mobile workforce through wireless data connections and mobile computing devices. Mdsi is a provider of mobile workforce management software. The fieldsmart software also includes a standard interface to progress energys mobile dispatch system, mdsi advantex r7.
Advantex announces fiscal 2020 first quarter results. Mdsi customer city of richmond dpu selects advantex r7. Advantex provides a single, enterprisewide system for managing a utilitys mobile workforce, regardless of the type of work, the. Many of our sap training courses are offered as online training as well as in a classroom environment, giving you the flexibility you need. Looking back, it was evident my forecast for two of the five trends hithome, with the top trend of innovating the customer service experience gaining. You may be considering your current situation with your mobile employees now. Adopted in the energy sector where engineers and technicians are usually on the road, mobile workforce software helps maintain effceint ongoing communication. Avista utilities, which provides electricity and natural gas service in idaho, oregon and washington, has selected advantex mobile workforce management software.
Either way, youll gain access to elite instructors and an unmatched handson experience built. Mobile workforce management refers to the suite of toolsincluding processes, software, applications, networks, and related servicesused to schedule. Mobile workforces are typically divided into two main groups. New with pointofrentals most recent update, the company introduced its mobile workforce app. Advantex accepts work generated by other applications and. The company has also seen call volumes diminish, fewer repeat customer calls, and more calls being successfully closed the first time.
Progress energy chooses mapframes fieldsmart software for. Streetsmart mobile workforce management products mobile apps. Mdsi the city of richmond department of public mdsi customer city of richmond dpu selects advantex r7. Distribution of configuration files and software updates wirelessly to remote mobile devices, eliminating timeconsuming and costly manual updates. With their advantex mobile workforce management system, yorkshire water meets 98 percent of their customer appointments and 85 percent of their emergency jobs within a twohour time band. As a result, utility business managers and executives must examine their existing software and hardware infrastructure to ensure that they can process this work. Mdsis advantex mobile workforce management software suite delivers an integrated, operationscentric view of the mobile workforce and its workload. Advantex mobile is a userfriendly solution, streamlining the. Mmd announced today that it has signed an agreement for the implementation of its advantex tmutility mobile workforce management solution with one of the top ten largest investorowned utilities in the u. Mobile access to important prospect and customer details. What are the benefits of our mobile workforce management. Deskless productivity and mobile workforce management skedulo.
Is there a cost to integrate with my current systems. Top 10 benefits of mobile workforce management software. In addition to achieving 90% in overall productivity gains, weve had astronomical cost and time savings thanks to mobiwork. Mobile workforce management mwm is a type of software which companies use to manage a remote workforce, often many employees on a job site, and is a crucial factor in integrating realtime fieldtooffice communications. Supporting your it with skills, experience and quality. Headquartered in richmond, bc, canada, mdsi was founded in 1993 and has approximately 350 employees. Smartphone and cloudbased mobile workforce software solutions. By prioritizing technology, you can attract passionate, talented, civicminded people needed in the public sector. Mdsis software improves customer service and relationships and reduces operating costs by allowing companies to manage field resources more effectively. Mobile workforce management software allsop software. Mdsi, the leading provider of mobile workforce management solutions, has catapulted time warner cable to a new level of customer service with the rollout of advantex r7. And every day field workers around the world use advantex to efficiently do their job.
Mdsi is the largest provider of mobile workforce management solutions. Avista utilities to automate its customer service processes. Mobiwork offers mobile workforce solutions software to mobile businesses to increase productivity, roi, and improve customer satisfaction retention. Mdsi is the largest, most successful and experienced provider of mobile workforce management software in the world. Mdsi mobile data solutions inc can annual report 10k. Mdsis software improves customer service and relationships and reduces operating costs by allowing companies to manage field. In june of 2018, i penned a blog post detailing 5 key field service management trends to watch in 2018. Headquartered in richmond, bc, canada, mdsi was founded in 1993 and has approximately 300.
For almost two decades, weve been helping you overcome your technology frustrations and improve your service offering by delivering bespoke technology solutions designed around your needs. Mdsis advantex solution allows companies in the utility, telecommunications, and broadband industries to wirelessly manage their mobile workforces for greater productivity and increased revenues advantex is a fieldproven, industrystandard wireless workforce management solution that allows you to provide optimal service delivery, meet customer commitments, reduce costs and deliver new. Avista will use mdsis advantex in a box implementation methodology to define, configure and test the software themselves. Mdsi reports 35% increase in software and services revenue 5. Mobile workforce management software is a type of workforce management system designed to plan, manage, monitor, and optimize worker tasks performed in the field. Advantex is a leading sap training provider for individual, team and organizationwide in ameerpet, hyderabad.
Streetsmart mobile workforce management products provide bestinclass mobile app solutions designed for any industry with remote workers. With advantex, energex field technicians will use invehicle laptops or pdas and wireless communications to interact with colleagues and corporate systems. Cgi cgi is a leading independent information technology and business process services firm. Integrated gps tracking allows managers to keep up to date with their teams geographic locations in realtime. Mdsis software improves customer service and reduces operating costs by allowing companies to manage field resources more effectively. Mobile workforce management software lets you schedule jobs and deploy them immediately to an engineers mobile device. No matter what role you have in serving clientsfrom gathering project requirements to configuring the solutionour partner certification. Mobile workforce technology software knowledge services. The advantex ax mobile is orencos most portable treatment plant yet. Mdsi mobile data solutions inc xcel energy wins prestigious award. With 2018 just behind us, this past year was a turning point for field service, enterprise asset management, and mobile workforce management. In conjunction with toughbook mobile computers, the companys solutions for the communications industry can connect control rooms and back office systems with field supervisors and their crews. The advantex app sales is a powerful tool for sales reps and customer care employees to have mobile. The packaged software elements of advantex in a box can be installed.
Mdsi reports 35% increase in software and services revenue. Adx advantex, a leader in the merchant cash advance and loyalty marketing products for merchants, announced its. As the only industrial enterprise software solution provider with a combined itot offering, abb and our select partner ecosystem work seamlessly to execute best of breed solutions for. Our mobile workforce management software will help you to reduce operational costs, save time, increase efficiency and sales revenue, which all add up to your bottom line. With so much efficiency and systemization your staff will be able to complete. There are generally two parts to mobile workforce software. Empowering mobile workers with enterprise workforce. Same price and mobiwork is a certified partner of all leading mobile printers manufacturers. Whatever method you use, the primary goal should be focusing on the return on investment in this type of a system. The mobile devices will provide access to mapping software to help technicians find the fastest route from job to job. Knowledge services mobile workforce technology is a seamless integration with existing systems that bypasses the burden of hard copy processes. Oracle utilities mobile workforce management benchmark audentia.
Mobile wastewater treatment orenco systems advantex ax. Become certified through workforce software s partner program. It can involve more specific, even adhoc requirements, to suit the daytoday needs of mobile workers. Discover the benefits and uses of mobile workforce. Colorado springs utilities upgrades mobile workforce.
The solutions enable real time operations management, gis geographic information system, billing, crm. A mobile workforce is a group of employees who are geographically dispersed and connected to each other and the enterprise by computers, smartphones, and other devices. Get to know abbs enterprise software product group. Yes, there is a small monthly fee for both the rest and web services apis, please consult our addons pricing for more details. Hiring your own it support desk and ensuring its managed effectively is a challenge. Orencos advantex technology has provided a reliable, energyefficient alternative for wastewater treatment in some of the worlds most remote places.
Mdsis experience in workforce management and expertise in wireless connectivity have set advantex apart from other solutions in the market today. Working with the service suite team is about long term partnership. Mdsi wireless workforce management solution chosen by top ten u. A single, integrated solution for your entire workforce, advantex manages all of your mobile workers in all geographic regions, whether they are performing. Mobile data solutions advantex it world canada news. Think of it as a mini onsite treatment facility, ready to.
1256 1575 1500 371 1606 86 235 236 324 956 1019 1479 576 360 431 848 367 1429 1254 157 621 1360 1182 1211 1284 81 1359 122 339 1111 353 1054 398 944 81 392 529